If you recently switched your prepaid telephone service from another carrier to Net 10, it is possible for you to keep your old cell phone number and transferred to new Net 10 account.
Some people like the ease of having just one phone number so not only do they transfer their old cell phone number but they also transfer their house phone number too. Before doing this, however, you should make sure that you’re totally happy with the Net 10 service. No sense in transferring everything and then find out the service isn’t what you thought it would be.
Transferring Your Old Cell Phone Number to Net 10
- Sign up for the net 10 service. This may sound basic and silly but you can’t transfer a number to a Net 10 wireless service unless you have a Net 10 wireless account.
- Ensure that your old phone number is still working. If you have canceled your old phone service you won’t be able to transfer it to net 10. They can only transfer numbers that are currently active.
- Be prepared to wait. It can take as many as seven business days for your old number to be transferred to the new to Net 10 service (that’s seven business days, not calendar days).
- Keep airtime on your new Net 10 wireless. During the transfer time, you must make sure that your Net 10 wireless service is active and has airtime. Allowing it to expire will mean you won’t be able to receive any calls since you old number is now transferring to the new one.
A Few Things to Keep in Mind with Net 10
Check your ZIP codes: make sure that your net 10 wireless service is associated with your current ZIP code. If it’s not, then every call you make from your local area will be considered roaming.
After taking all of the above information into consideration, you’re now ready to transfer your old number to your new Net 10 account. To do so, visit the Net 10 website (make sure to have your cell phone serial number handy).
Words of Caution
Some Net 10 users have transferred their numbers successfully but had to implement a manual process. Once your old phone is number is transferred and you deactivate the old service, you should hear “Welcome to Verizon Wireless” on your new phone. Once you hear that you know that Net 10 has done everything that they should on their end to have the number transferred.
Sometimes, however, there are glitches where the transfer doesn’t quite make it to your phone. In such cases, you’ll have to call the Net 10 customer service number and have them manually reprogram your phone. They do this by giving you a series of codes which you must enter into your phone to take care of the problem.
This extra step may be a bit of a pain but you only have to do it once and your cell phone service should work properly.
Net 10 Customer Service
If you are transferring your number over to Net 10, I strongly suggest that you spend a little time using the Net 10 service before making the commitment. Find a reason to call the Net 10 customer service, even if it’s to ask a relatively simple question.
There have several complaints that the customer service is difficult to understand and is not always able to resolve issues. If that is the case, it’s best to find out before you transfer your numbers to the Net 10 service.