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What to do When Your Kid’s LG enV2 OK Button Stops Working?

In an earlier post I got to interview a few ‘professional’ texters. They don’t get paid for texting but they should. Anything you do all day you might as well get paid for it.

Anyway, one of the complaints they had about their LG enV2 was the “OK” button is the first thing to go (pretty hard to send a text without the “OK” button). However, we also discovered that not only the “OK” button has a tendency to kick the bucket, but the front screen on the enV2 shows signs of wear by turning white.

A white screen means that the cell phone user must always open the cell phone to see who sent the latest text (what a drag).

Now that We’ve Identified the Problems with the LG enV2, What Does One Do?

Well, hopefully the problems all occur within the first year of owning the phone while its still under warranty. From the experience of my test group, that’s not a problem. As a matter of fact, it’s almost guaranteed that the problem will occur within the first year of owning the enV2 cell phone.

At first sign of a problem, call your service provider. In this case the service provider was Verizon (yes, it was a pre-paid service). We took the phone to a Verizon service center and they ordered a new one. That was it.

A day or two later a phone was delivered to the home. All we had to do was place the battery from the old phone into the new phone, use the Fed Ex shipping label and box to send the old phone back to Verizon and we were all done (there’s a 30 day window in which to send the old phone back).

One Question Remains

What happens when the warranty runs out? Does that mean its time for an upgrade (actually that was two questions)?

About the author: LaForey is a parent and a freelance writer who has done quite a bit of research on prepaid cell phones.